At Elaiya, every piece is handcrafted with care. We hope you love your purchase, but in case you need support, here’s our clear policy:
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Eligibility for Returns & Exchanges
•    Request must be made within 3 days of delivery.
•    Contact us at byelaiya@gmail.com with your order number + reason for return or fill the form given below.
•    Items must be unused, unworn, unwashed, with tags & packaging intact.
•    Proof of purchase is required.
•    Sale/clearance/final sale items are not eligible (unless defective).
•    If return/exchange is for personal reasons (size, change of mind), a return shipping charge of ₹100 will apply.
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Defective or Damaged Items
•    Incorrect product received → we will replace or refund full invoice value.
•    Shipment damaged/torn → refuse delivery & contact support immediately.
•    Manufacturing defect → must provide clear unboxing video/photos.
•    Refunds begin only after product is returned & validated.
•    Refund issued within 3–5 working days once approved.
•    If not eligible, product will be sent back to customer.
•    Return issue closed within 7 days of receiving package.
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General Chikankari Guidelines
•    Handcrafted Nature → Minor variations in stitches, motifs, or threads are natural, not defects.
•    Threads on Reverse Side → Longer threads are part of authentic Chikankari, not eligible for exchange.
•    One-of-a-Kind → Every piece is unique, small dissimilarities are signs of handwork.
•    Only genuine defects or incorrect deliveries qualify for exchange.
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Size Exchange
•    Request within 3 days of delivery .
•    Exchange available only once per order.
•    Item must pass quality check before replacement is dispatched.
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Exceptions for Exchange
•    Accepted only if product is damaged or defective.
•    Issue must be reported within 48 hours of delivery.
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Exchange Process
•    Returned product undergoes quality check.
•    Once approved, replacement is dispatched.
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Cancellation Policy
•    No cancellations after 24 hours of placing order.
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Changes to Order Details
•    For changes in size, delivery address, or phone number:
o    Email byelaiya@gmail.com with subject line: “Order Number + Revised Information”.
o    Changes possible only if order hasn’t been shipped.
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✨ At Elaiya, every stitch tells a story of patience, tradition, and artistry — made especially for you. Thank you for supporting handcrafted Chikankari.