Refund policy

Return and Refund Policy

At Elaiya, every piece is thoughtfully handcrafted with care and precision. We truly hope you love your purchase. However, if you require assistance, please review our Return and Refund Policy outlined below.

Eligibility for Returns and Refunds

  • Return or refund requests must be raised within 3 days of delivery.

  • Please contact us at byelaiya@gmail.com with your order number and reason for return, or submit the request using the form provided below.

  • Products must be unused, unworn, unwashed, and returned with original tags and packaging intact.

  • A valid proof of purchase is required.

  • Sale, clearance, and final sale items are not eligible for return or refund unless the product is defective.

  • For returns initiated due to personal reasons such as size issues or change of mind, a return shipping fee of ₹100 will be applicable.

Defective or Damaged Products

  • If an incorrect product is delivered, we will provide a replacement or a full refund of the invoice value.

  • In case the shipment is damaged or tampered with, please refuse delivery and inform our support team immediately.

  • For manufacturing defects, clear unboxing videos or photographs must be shared as evidence.

  • Refunds are processed only after the returned product is received and successfully verified.

  • Once approved, refunds are initiated within 3 to 5 working days.

  • If the product does not qualify for return or refund, it will be sent back to the customer.

  • All return and refund cases are closed within 7 days of receiving the returned item.

General Chikankari Guidelines

  • Handcrafted Nature: Minor variations in stitches, motifs, or threads are natural characteristics of handcrafted Chikankari and are not considered defects.

  • Reverse Side Threads: Longer threads on the reverse side are part of authentic Chikankari workmanship and are not eligible for return or refund.

  • Uniqueness of Each Piece: Every garment is one of a kind. Slight variations reflect genuine handcrafting.

  • Only genuine defects or incorrect deliveries qualify for return or refund.

Size-Related Returns

  • Size-related return requests must be made within 3 days of delivery.

  • The product must pass a quality inspection before the return or refund is approved.

Exceptions

  • Returns and refunds are accepted only for damaged or defective products.

  • Issues must be reported within 48 hours of delivery.

Return and Refund Process

  • The returned product undergoes a quality check upon receipt.

  • Upon approval, the refund is processed to the original payment method.

Cancellation Policy

  • Orders cannot be cancelled after 24 hours of being placed.

Changes to Order Details

For changes related to size, delivery address, or contact number:

  • Email byelaiya@gmail.com

  • Subject line: Order Number + Revised Information

  • Changes are possible only if the order has not yet been shipped

✨ At Elaiya, every stitch tells a story of patience, heritage, and artistry — crafted especially for you. Thank you for supporting handcrafted Chikankari.